FAQ
Frequently Asked Questions
1. How long does shipping take?
Shipping typically takes 5–12 business days, depending on the destination.
You will receive tracking information as soon as your order ships.
2. How can I track my order?
You can track your order through our Track Order page or via the tracking link sent to your email.
3. What is your refund policy?
We offer a 30-day refund guarantee on all products.
If you're not satisfied, simply reach out to us at support@primehiveusa.com.
4. How can I contact customer support?
Our support team is available 24/7.
Email us anytime at:
📧 support@primehiveusa.com
5. Do you offer returns or exchanges?
Yes — we accept returns for unused items in original condition within 30 days of delivery.
6. What payment methods do you accept?
We accept Visa, Mastercard, American Express, and PayPal.
7. My package is delayed — what do I do?
Contact us at support@primehiveusa.com with your order number — we will help immediately.
8. Can I cancel or change my order?
Orders can be changed or canceled within 12 hours of purchase.
Contact us ASAP.
